OrderingAll items in the shop are made to order. Please allow 2 weeks after receipt of payment for your order to be made, packaged and shipped.
Payment Payment is accepted through PayPal, which accepts all major credit cards. Transactions are secure and I do not receive your credit card or account information from PayPal. You do not need to have a PayPal account to make a purchase from this shop.
Shipping Orders are shipped worldwide using Iceland Post Priority Airmail service with tracking number. Average delivery time is 7 - 14 days for most countries, though this may vary slightly depending on where you are in the world. Orders will be shipped to the billing address if the shipping address has not been filled out. Buyers are responsible for any customs fees charged upon delivery.
Returns Because items are handmade to order, I do not accept returns or issue refunds. However, if there is a problem or error with your order, please contact me within 7 days of receiving your item and I will do everything I can to assist you.
Care Spot clean or handwash gently in cool water. Blot excess water with a towel, reshape and lay flat or stand to dry. Do not machine wash, spin or dry as this will felt and shrink your piece further. Do not store in direct sunlight, as this may cause colours to fade.
Each item is individually handmade and is therefore unique. While I do my utmost to ensure that quality is as high as possible, small irregularities may occur. These can be attributed to the wool itself, which is minimally processed, and to the fact that each item is handmade by one person (me). These should not be considered flaws, but rather integral to the nature of a handmade item.